Request deletion in the app

1. Install or open the Artin Cards app.
2. Sign in to the account you want to delete.
3. Open Settings → Account → Delete account.
4. Read the warning and confirm the request.

Signing in is required for safety: it verifies that the person making the request controls the account and lets our system process the request automatically.

Cannot use the app?

Email cancel@artincards.com from the email address associated with your account. Include your collector ID if you know it. We may ask for additional verification before processing a manual request.

What we delete

• Your Artin Cards profile, sign-in identity, and active app sessions.
• Private collections, bookmarks, notes, watches, saved preferences, and notification registrations.
• Personal information stored by Artin Cards for operating your account, including stored Shopify sign-in tokens.
• Shopify customer information when Shopify permits it to be deleted.

What we anonymise

• Shared card ownership and collection history. We remove your account link and public profile identity, while preserving the record so a card’s provenance remains accurate.
• References in shared activity such as completed transfers, giveaways, and trades, which may display as “Deleted collector.”

What we may retain

• Completed Shopify orders, payment, tax, shipping, refund, chargeback, fraud-prevention, and legal-compliance records for the period required by law or necessary to protect the service.
• A minimal record that a deletion request was processed, so we can demonstrate compliance and prevent abuse.

Shopify cannot delete customer records that have completed orders. In those cases, we remove or anonymise optional account information where permitted, while Shopify retains the order records it is required to keep.